When I placed the order, it stated next day delivery. I have not received my order. I was told multiple times it will be delivered in a few days but the order was never fulfilled. When I contacted the retailer with their online chat service, I was told the item was not available and they will give me a discount if I waited till the end of April. I declined and ask for a full refund. They agreed to process it and the next day I received a delivery notification. I notified them that the order has been cancelled and I requested a refund. My contact was contact ignored. I have copied and recorded the transcription. When I placed the order, it stated next day delivery. I have not received my order. I have contacted them maultiple times and I have always been told that the order will be delivered in a few days. The order was never fulfilled for 3 weeks. During the three weeks, I have asked them to amend the ordered for a partial refund, I received a standard "I will request this and send you a confirmation email" of course it never happened - no emails, no updates and no refund. I finally got fed up dealing with them, I requested a full refund. "Ollie" offered 10% discount if i was willing to wait till the end of April. Knowing how dishonest this company is after three weeks of dealing with them, I declined and asked for a full refund. It was agreed on the chat. The next day, the items I ordered that was not available until the end of the month was suddenly dispatched. I have informed them I have requested a full refund and even if it was delivered, I will not accept the order. Someone promised to call me back and resolve this. No surprise none of this actually happened. They have no responded apart from the usual auto reply. I have initiated a chargeback /dispute with my credit card company, who has an excellent track record of getting my money back. This is a scam of a company and I will advice anyone m