I don't know where to start. I ordered a radiator cover in November 2021 and I'm still waiting for my delivery. Must be the worst company I've had to deal with and customer service experience is awful. They definitely have a 'script' to pick from (copy and paste into e-mails) when responding to queries, as narrative never changes. Extremely patronising. This is the response from their customer service agent last month: "We really do appreciate your understanding and patience, I am certain that when you do receive your order and finalize your project it will all look amazing and will make up for this delay!" I have had to constantly chased them when their 'promised date' comes around, and no contact from them or delivery. I've been given 3 dates so far (anticipated arrival of stock). Get your house in order! Stop offering items for sale (incl. pre-orders) until you have delivered all your outstanding orders. They had the cheek to send me an e-mail stating the following last week: "Hey There, Firstly, I’d like to thank you for your continued support and patience regarding your outstanding order. You may have spotted that we have just been named as the official home and garden partner of this year’s Love Island. I wanted to reassure you that this announcement will not result in any further delay of your delivery. Getting existing orders to clients is our highest priority and we are working around the clock to get them ready for you, which we will do ASAP Thank you so much again for your patience and support, it really is appreciated. Sophie x" I spoke to Customer Service Agent (Oli) today and asked if the above confirms that I will definitely receive my item in June (as promised again) - was told "if there any further delays we'll be in contact"