I ordered a screen back in January. I had an email about delivery, a delivery came, well part of one! I got a screen and 1 post! Helpful. Rang and told them they said they'd send a new one out on 48hr delivery.. took 4 days but it arrived. Only in May when I was well enough to try and put the screen up did I realise I only had 1 fitting kit! So I rang again and ordered the spares.. that was 4 weeks ago! They have been a nightmare to get hold of. They don't answer the phone, the chat people said my order was shipped on the 25th yet I have had nothing from the delivery Co to verify that. Can't ever get through to anyone. If there is a problem then why are they not just upfront about it rather than lying and p*ssing their customers off! Sort it out!