They partnered with O2 priority to offer free bags on 1st come 1st served basis, I now assume this was to try and repair their company profile. Supposedly mine was despatched on 48 hour royal mail delivery but the tracking number links to a german language site. My 'replacement' apparently again with royal mail 48 hour hasn't even got a tracking number. Plenty of emails all but begging for a review of my bag, and promising someone 'is looking into this as I type'. Well here is my review, I would not order a chargeable item from this company if they were the last suppliers on earth, I would do without.