Whilst the product is good, customer service and attention to detail is severely lacking for a family run business. Our pedestrian gate arrived after a massive 10 week wait, package and one item was damaged, weve got components that seem to be superfluous, yet missing crucial bolts for fixing. Cutting and fixing instructions are vague to say the least, good job I'm an ex tradie, so i do have a clue how to put it together. I've emailed several times, no reply, contacted via online chat several times, no one connects or responds, phoned 3 or 4 times, no one picks up or replies to my voicemails - very frustating and disappointing, not what I would have expected from a family business who you would think would be more switched on. I'll be ordering my next load of panelling from their competitors now that ive compared reviews. All the offers in the world wont make this service any better. Sad!!