This company is not even worthy of 1star... Absolutely shocking service.... Still waiting for an order worth other 2.5k that was placed in June. Their refund policy is a complete lie as it has been well over 10days and still nothing. This company can not cope with large orders. At one point I was told it was been dispatched... When I contacted them about a tracking number I was told it was done in error and I had to wait another 3weeks.... This keeps getting pushed forward and so many fake promises. Getting the order delivered after summer is a complete joke.... Builders being messed about because of this. Plans all on hold... I am so glad I hadn't placed an order the garage gate and any other bits... Thankfully I managed to stop family and friends ordering from them. Please please do not waste your money.... It is a small business that cannot cope.... There was nothing to say my order would be a preorder... And to wait 3 months is not acceptable.... And if that was the case they should have atleast stick to their refund policy...... I will get a lame response from them to this comment as I have been been getting to all my emails..... Negative feedback gets deleted from their Facebook. I wish I had read other reviews before ordering... So many people have been in a similar situation.... Its only a matter of time they will go bankrupt because they simply cannot cope with demand. They need to be honest instead of fake promises..... I am totally up for supporting small businesses however I would have expected decent service to go with it..... Such a long delay in a refund is not acceptable... They cannot blame anyone else for that except for themself's.... How can it be an admin issue when it's a small family run business.... They just need to ring the other person to process it... I have been blocked from there social media for warning others not to fall for it...