0 STARS - DO NOT ORDER FROM THIS COMPANY - Promise much deliver zero! Absolutely shocking company. Initial contact went well; a very helpful lady called Millie answered my queries on some of the products. She opened an invoice for me and I went back later and placed the order. Immediately received a tracking number with Tuffnells Couriers - Great! Or so I thought.
Tried to chase up order, when I heard nothing, without success. Came back from a weeks holiday and still no advice on when I might expect delivery. Contacted Tuffnells who batted the ball back to Screen with Envy. Been trying now for days to even get through on the phone as emails were only producing automated replies and no information. Thought I would try a different approach and go back through the ordering telephone number. Poor Millie - seems to be the only person who works for the company. She assured me the company “can meet their orders” and my items were despatched the day after ordering 11/8. She tried to transfer me to Customer Services (who apparently work from a different site) but there was only one person working the Bank Holiday. Needless to say, no one picked up after 8 minutes (call waiting time advised as 3!) So, I called Millie again and this time I waited 10 minutes before hanging up (call wait time advised 3 mins). Grrrrrr!!!! 😡
2 years ago
screenwithenvy.co.uk has a
1.2
average rating
from
518
reviews
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