Ordered in good faith. Did not realise needed to put together from scratch - this did'nt work for me. Sent emails before order was dispatched to cancel and get refund. Got generic replies with flowers emojis wishing me peace etc?! In the end as was at hospital appt with father, item delivered! Clearly emails ignored. Now left with poorly packaged items, have notified local Trading Standards. You cannot call as their lines supposedly 'down for maintenance', cannot email as no actual responses to the issue raised, tried online chat, again auto responses. Funny how before purchasing I could get through on the same number. Do not purchase anything from this shockingly bad company. I rang Charles and Ivy who maybe double the price but at least you can speak with humans and their quality of service/products are superior.