THIS COMPANY SHOULD BE CLOSED This company is a pure scam. I had bought tickets two years ago. My flight was scheduled with 12-hour layover because of the Lufthansa strike, so I have cancelled it. I'm entitled to a refund and it’s more than $3000 dollars. The company was saying that it’s the airline that doesn’t refund them that was the excuse. At the start of this year, because they haven’t done anything, so I began to threaten them by suing because I haven’t got my money for 1,5 years. That was the only reason that my refund status changed. This April it became: “Refund processed by Swiss. Your refund application has been approved by Swiss and we have received a refund for your booking, We will now process the payout to your original payment method. Our average refund processing time is 6 days after receiving funds from the airline. If any issues arise with refunding to your original payment method, our support team will contact you after this time.”. Because it has been so long, my original credit card has expired. I asked to update it multiple times, but nobody is doing that when a few people wrote me emails with: “We have escalated your case to our finance team to send you a link so that you can update your new card details to process the refund.”, so they confessed that they had my refund, asking me to wait and ignoring my emails too. Today, they told me that they don’t have my refund: “I have checked the details the reservation is already been cancelled and we have escalated your request for the refund to the airline already. However, we haven't received any information yet from the airline as the cancellation was due to schedule change.”, so they are lying. This is a worse experience than you could probably imagine. It has wasted so much of my time, and energy and stressed me out a lot. I’m going to sue them and I really wish this disgusting company to be closed as it should be.