Using this website was the most stressful and time consuming experience I have ever had travelling. We booked a flight from Turkey to Auckland. They placed a hold on the $1700 and sent an email saying our tickets would be issues shortly. The flight time became closer and closer and we made numerous calls to customer services where we waited on average 30 - 40 minutes each time. Every single person told us a different story and were completely unhelpful with many saying wait two hours and call back which we did each time. It got to the point where we drove to the aiport for the flight and the tickets never went through. We ended up being stranded at the airport - out of pocket $1700 trying to find a last minute ticket home. The customer service agent at this point told me the booking never got confirmed from one of the airlines so it never went through (we recieved absolutely zero communication or emails stating this and were completely left unknown on what was happening). I said cancel my booking request - they said there is no booking to cancel and I need to contact my bank. They couldn't help me. I phoned my bank - they said they would have to lodge a dispute and would need to cancel my card and do an investigation (I need access to my card while I am overseas). two days later the hold is still on my card - I phone back my trip and wait another 40 mins. This was the only customer service person we spoke to who actually actioned anything. I told them not one of the 5 people we spoke to gave us any information and told us all different reasons. He said we 'should have recieved a booking failed email' which would then take the hold off our money. He raised this to the complaints team and 10 hours later (3 days after the flight was supposed to be) we finally received the email. I am outraged at the lack of systems, the lack of help, the stressful time we put into trying to get this money back and information from this site. Apparently they have a live chat and priortise people with booking numbers - we couldn't access that because we didn't have a confirmed booking. I will never ever book through this site again and I would urge you to never do this, it was extremely stressful, expensive and time consuming being stranded on the other side of the world, out of pocket and not knowing what to do with no support. I am shocked that this website still exits. SHOCKING!