This company is nothing but a group of swindlers preying on struggling small customers and refusing to take responsibility for their mistakes. Two friends and I were all looking at the same ticket, but when I finally purchased it, the dates had mysteriously changed and there was no return ticket included. Originally scheduled to depart on December 7th and return on the 18th, I was shocked to find out that my confirmation only showed a departure on the 18th, the day I was supposed to be coming back. Attempting to call their customer service proved to be a futile exercise due to the excessively long wait times, so I had no choice but to cancel the ticket. When I finally managed to get through, the staff were incredibly rude, showed no concern, and promptly blamed me and my partner for supposedly not selecting the correct dates. Interestingly, my two friends who had purchased the same ticket with the correct dates all paid the same price for the return ticket, while I was charged for a one-way fare but still paid the same amount as my colleagues. It's truly disheartening to think about other customers who may find themselves in a similar predicament. Not only are they charging me a service fee for an error caused by their system, but they also adamantly refuse to investigate their own system and insist that the mistake was entirely my fault. As a result, I am now unable to go on the holiday that I had been planning for months.