I had an extremely poor experience with My Trip. We booked a round-trip flight from Israel to Germany with Lufthansa through them. The return flight, scheduled for August 3rd, was canceled due to the security situation. Lufthansa offered us an alternative flight with a layover in Greece, but that flight was also canceled.We first contacted My Trip on August 12th, and the agent told us that the request was being processed and that we would be contacted via email. A month has passed since then, and no one has contacted us. We haven’t received any email, not even in the spam folder. On September 3rd, we called again, and this time we were told to contact Lufthansa to verify the flight cancellation. We spoke to Lufthansa again, and they confirmed that they had already sent all the necessary details to My Trip.We contacted My Trip again, and the first agent didn't know how to assist us and transferred us to his supervisor. We were placed in a queue with 56 people ahead of us, and after waiting for over two hours, there was no response. It’s unreasonable that, a month after the flight was canceled, we still haven’t received any refund.It’s unbelievable how much time and frustration is required just to get a refund that we are entitled to. The service we received was terrible, and it’s clear that My Trip is not a reliable company. It’s better to book directly with the airline, even if it costs a bit more, at least there’s someone to talk to.