horrible experience. I purchased flights via them and added 1 suitcase to and back. they made a mistake and paid the airline for 2 suitcases on the flight to the destination and zero for the flight back, which resulted in me having to pay at the airport for my suitcase AGAIN. the airline explained all this to me and showed me in their systems the mistake, gave me all the info and receipt to show mytrip and ask for them to reimburse me. I opened a ticket for mytrip, filled in all the paperwork, attached the files, they gave me a hard time and stopped replying for weeks. at the end the replies saying attached here is proof we did no mistake but only attached an html of that email thread. when I replied telling them: you forgot to attach it, just send me proof you guys paid the airline correct and all take all this with them, I got an auto reply saying I cant reply since this ticket is already closed! kindly open a new ticket. this is after months.. amazing