Mytrip.com is a third party travel company. I bought through them my tickets from Toronto to Paris, air carrier was "Icelander". I paid for me and my husband 366$ travel insurance ( including medical and travel disruption), but they never provided that insurance with Manulife. They charged the money from my credit card but no insurance. I called them several times prior 2 weeks before my travelling and the only answer was " your case is escalated and we will refund the 366$".. So i travelled without insurance, two weeks( thanks god nothing bad happened), came back from my trip and called again and no answer where is the refund or when it will be. The call agents from company are located in India( as they said) and they are lying and not providing legit information. This company is not reliable and if you get any issue they will not help to resolve it. It is a crime to charge costumers and not providing service. I had no problems with tickets or airline, but they(mytrip) charged me for travel insurance 366$ and didnt provided it. I called directly to travel insurance Manulife, they had no information at all, no my name on file or insurance number, and Manulife is reputable company and i travelled many times and had they insurance. It was first time that I booked my rickets with Mytrip.com and obviously last, absolutely NOT Reliable, dont take a risk, scammers who hope people will get tired contacting them and will not sue them