They’ll find anyway to refuse you a refund on the transfer guarantee. My flight was delayed by 3 hours so I missed the connecting flight for the “self transfer”. I called them to help with rebooking and “they can’t rebook you”. Since the airlines don’t talk to each other because it’s a “self transfer” the airlines don’t see your final destination. I lost $1400 because of these idiots. They’ll say they will refund you and it will take 10-15 days to go to their “support department” which is just to get you to go away and means you’re not getting refunded . Do not use them! You have been warned.