I have visited Sean Hanna twice before and left leaving a million dollars. My normal stylist is on maternity leave so I had to see someone else. I knew exactly what I wanted and had pictures to show the stylist. I wanted to go much lighter, white blonde in fact, they replied 'platinum?' so I know they understood what I was asking for. The stylist suggested all over colour which I declined, I wanted a lot of lift without using block colour even if that wouldnt give me what the lady had in the picture. What I have ended up with doesnt look even a bit lighter than when I went in. It looks like I have had my roots done, not that I have gone in for a colour change. I even said to the stylist that it was not the colour I asked for and they said I had to do it slowly. I have been dying my hair for thirteen years and have been able to go lighter or darker with salon visits, my results yesterday were neither. As I wanted such a lift int he colour I decided to go back to Sean Hanna as I thought the stylists there would be able to do this. I have paid a lot of money for this and am really not happy. Now the staff were polite, I was offered drinks, the massage chairs were wonderful and my hair is shiny and soft, however it is now what I asked for. I am upset and angry as this was done for a special occasion; my sisters wedding on Saturday. I am now trying to find a Salon who can fix this for me in time. I will not be returning.