I am very disappointed today that words cannot explain! It has in fact ruin my whole day! I did say that I am only here for the "Try Before You Buy" The hairdresser asked me how I wanted my hair blow dried so I said straight. That is all I understood... He ended up giving me hair treament, I know nothing about... He didnt even tell me the price. I understand that English isn't his first language, but at least he could have shown me the pricelist. I found out at the counter that I have to pay for the treatment which was £15. I was shocked. I was embarrased at the counter because I had no money on me and the receptionist said I cant walk out without paying.. It felt as though I had commited a crime or something. Customers were looking at me. I managed to go to the bank to check my balance on my card to see I had enough money in my account. Luckily I had a little bit money left so i came back to the saloon and paid by card so that i have proof of purchase! I had left my details with the receptionist so that she could fill a form in for an official complaint. Also I want a full refund of £15 I am not happy to pay for something that I have not been informed about in advance. One hair treatment made no difference to my hair. Rather than treatment I would rather purchase a product! :(