I've used this place for probably a year, always going for a haircut. Every time I had someone new to do my hair- I noticed that people working here tend not to be there for more than 5-6 months (at least not the people who did my hair). During this time all was ok, nothing too sophisticated, I noticed that they don't really know how to treat a customer and make him/her feel important at all. I know because I've been to places in Marylebone and Mayfair and the attitude is seriously different. The last time I've been here was in June to have my hair colour. Terrible experience ever. Matthew, the guy who did my hair made me blonde!!! Like Gold Blonde - a colour that doesn't look good on me at all. I asked to go blonde, but I showed him a picture of what I wanted and nothing was like it. I paid £240.00 for this, and it looked like I did it myself. I was suffering a bit while the days were passing by because I didn't look like me, I felt fake, embarrassed of what he did. I even have pictures of my hair and the colour not being precise at all since the moment I went out of the salon. I called my previous hairdresser in Marylebone for help - far from where I live, but I was desperate. I'm not going to say everything he said about my hair and what this guys has been done to me, just "if people don't know how to colour, they shouldn't do it!!". I left the salon so happy - my hair look blonde but natural, and I'm receiving so many compliments but most importantly I feel like myself now. Never going back.