I went to have a wash and blow-dry at the Cambridge store. I told the girl specifically that I wanted it blow dried straight (no volume) as I have frizzy hair. I have had this done at many hair dressers before and it has always come out beautifully straight and soft. After the lady did the blow dry my hair was as fizzy as ever. I had never had any hair dresser blow dry my hair that bad before - I did not think it was possible. When I left I had to tie it back up (I have short hair) as it was too fizzy. This was my first time here and given the cheap price of the blow dry (20 quid) I came to realise that this is not really a professional salon. So you get what you pay for (which is why I did not complain).