Never been one to complain but after my hairdresser left, a different member of staff coloured my hair. After a year and a half of perfect ashy hair, now my hair is yellow, orangey and brown. The young girls need assistance with how to do toners as it didn’t fill me with confidence after the first time they shouted ‘help, I don’t know what i am doing, the ends are going manky’. I went back for corrections to make it lighter and I left with even darker hair. My original hairdresser came to my home to try and correct it and shes struggling to lift it, so now it is just yellow. I have paid £160.00 in total this month which would have been more but my lovely hairdresser charged me only £20 to try to correct it. My hair is dry, totally snapped and the wrong colour. Not going back! Incompetence.