I've been a loyal and frequent customer for the past 18mths, receiving a full head colour each time. Whilst the crown has generally been the correct colour (after approx 1 week when the purple residue washes out) but have always had a dark band running around the lower section where the colour has not taken correctly. In addition to this for the past THREE appointments I have been telephoned half an hour prior to my time advising my ordered colour hadn't yet arrived! After a short conversation with the colour technician she offered to discuss my grievances with the salon manager and telephone me with a resolution, however one week on i am still waiting! Not at all happy regarding my colour or the way I have been treated.