I just visited the canary wharf branch and it was the worst hairdressing experience of my life!!! I asked for a basic cut blow dry and as I thought it was just Work in progress she asked me if I liked it. It did look like I was getting out of bed and it looked awful. I did know how to tell her so I asked kindly if maybe we could get her colleague to have a2nd pair of fresh eyes. 10mn after her colleague arrived shouting at me saying I upset her stylist and she did not see what was wrong with my hair (she said while my hair were at the top of my head and she clearly did not cut it in a nice shape). I felt so embarrassed when she raised her voice in front of clients especially as I am 5 months pregnant that I asked to simply leave. They did not made me paid but had to wait for another 10mn for my coat. I had no apologies. I was meeting a friend after who lives nearby she acknowledged my cut was bad. She was not surprised though as she went there once for a colour and she was hugely disappointed. Not sure how the other branches are, but I would not recommend it especially as the manager was really rude and has no sense if client service!