I booked an appointment for cut and finish with the head stylist in the Cambridge salon. Later I thought I might need to perm my hair as well. When I called again to ask the availability of hair perming, the lady answered the phone was extremely impatient. I am suprised that a salon charging so much money has such poor customer service. The lady's name sounds like 'Jacky', when I checked the Cambridge website it's likely to be the store manager (Jacqui). If it is, then it's even more surprising that a store manager has such impatient attitude towards the customer.