The staff at Worcester Park are very friendly and helpful, taking an interest in what is required. On three occasions I have taken a picture along which I felt would help with the visualisation for the stylist. The outcome was very different on each occasion. In fact, instead of feeling great, I went to the first 'ladies' and adjusted my style. When reaching home, I washed and re-styled my hair - very disappointing to say the least. To be fair the cut and colour was first class as was the service; the calamity to me - was the final result which was a far cry from the image I took with me. These things happen I am sure, but you have such a good reputation and although returning to your salon after a while away, I was hoping ..............................