AVOID EPSOM BRANCH !!!! Left the branch upset, but thought I'd see how my hair was next day Went in simply for a trim. Repeatedly said NO layers please, now have hair SO thinned out, lots of layers with few layers reaching to top of my ear! The cut is wonky at sides and back too. My hairdressers kept moaning to another about wanting to leave on time and wouldn't now doing my hair! Hairdressers saw worry on my face in mirror told me not to worry would like it when done. For millionth time expressed no layers... but lots layers were appearing in my hair. Thought hair might 'settle' by today but actually in tears. With my hair going to take 9 months to grow this out!! In the mean time have to live my life everyday with this hair until it grows out... or I go get it cut very short in attempt to hide this mess which is not what I wanted.