I visited the Wimbledon salon on July 10th- have been a customer for many years and this is the first occasion i have had cause to complain. As a former NHS manager I wish to draw Sean’s attention to the hygiene safety standards there. I watched the Zoom information video so I am aware of the good attention intended for hygiene, safety and procedures put in place. However the Wimbledon branch failed in the following. 1. Some customers were not asked to put on their masks and conversations took place with masks off. 2. 1 member of staff constantly touched her mask and took it in and off making the purpose of wearing it redundant. This staff member had chosen not to wear her visor. 3. Chairs were not always sanitised between customers. 4. One stylist attempted to place another customer next to me at the basin - saying to other staff are we allowed to do this - at which point I felt I had to speak up. They did withdraw. 5. I asked when I booked my appointment if it would be possible to have one person colour and shampoo my hair as we have been shielding ( my husband has a cancerous brain tumour) - I was reassured - I was thinking I might need to delay my hair appointment - however I was reassured that one person only would work with me. I can see this might be difficult given the numbers seeking appointments however I made my decision to come based on the reassurance it would be one person. By the end of the appointment, and I concede I am more emotional at the moment, I was so anxious about risk that I was in tears. I did feed back my concerns at the time but there is a definite lack of leadership in the salon and a failure on the part of some staff to realise how vital the hygiene standards are to protect themselves and customers. I was surprised to see there were no screens between customers although perhaps the distance put in place between customers is sufficient to make screens unnecessary. I’m sorry to make these comments after so many years but it seems vital to address the safety of all concerned. Cheryl Hunter