The delivery and return service is prompt and refunds are re credited within a few days. This dress is very flattering but unfortunately is made for a giant. I’m 5ft 5 and it was at least 6 inches too long and that was with wearing a 3 inch heel. I had intended having it altered to a midi length but my daughter (the bride) thought the colour was ‘bold’ and I’d have stood out too much against the rest of the wedding party in the photos. Beautiful dress and very flattering and a great price (I paid £90 in the sale). Just be prepared when buying this dress that unless you’re over 6ft, it’ll need altering.