Secret escape COVID holiday cancellation - I’ve practically had a breakdown dealing with them. I’ve written to them more than 10 times, filled in their COVID forms more than three times emailed them more the ten times and have never had a response. I found that they finally acknowledged that they had my money and put it in as credit to the holiday account, with an expiry of April 2021 to use. They didn’t even have the courtesy to tell me that they were going to do that. They have no write to withhold my money. A terrible outrageous company, absolutely shocked how I’ve been treated.