I paid for a hotel in the UK for June… I paid for a hotel in the UK for June 2020 cost me £375.00, the hotel or secret escapes won’t refund me, I said OK we will go in March 2021, we’ll that didn’t happen either because of COVID. I asked for a refund and escapes offered me £75 goodwill gesture it’s like what the hell. The hotel continue to refuse to give me a refund, my contract was with secret escapes and myself, if you have paid the hotel that’s your issue. I have had £375 stolen from me in my eyes. Absolutely disgusting, I used to use these a fair bit, now I will never ever use them again in my lifetime, beware, I notice they have a lot more refund policies now ! Typical, you should look after people !!