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Jackie Greer
The offer came through to my account. I made the booking in my husbands name because I was using his credit card to pay for us but when the confirmation came through the booking was in my name as both travellers?? My husbands DOB and mobile numbers were correct just the wrong name. I emailed immediately to be told the airline won’t change the Christian name and we have to pay £168 for a new flight booking for my husband. Secret escapes deny the system changed the booking name and are not interested. Anyone know where I can escalate this issue to? I will never use them again.
3 years ago
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Secret Escapes has a 1.3 average rating from 244 reviews

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