Same as many others that I’m reading on here , I booked hotel only in Montenegro pre pandemic , trip initially planned for September 2020, cancelled like everyone else , unable to contact secret escapes so contacted hotel direct , eventually got a voucher from secret escapes as hotel would not rebook without … made new booking for September 21 but trip cancelled again due to red list status … now I am trying to rebook but hotel initially not responding to my emails , eventually got one response telling me no availability for my dates and if I pick on a new date there will be additional charges due to increased prices. I contacted secret escapes , they not interested at all said they have paid the hotel so it’s between me and the hotel , not willing to liaise on my behalf … absolutely atrocious service … I parted with over £600 for a 4 night hotel only stay .. like someone else has mentioned on here … it’s disgraceful being able to take peoples money for services that haven’t been provided