My wife and I booked a 2night UK break with Secret Escapes for hotel in Marlow for 3rd/4th May 2022. The deal was free cancellation up to 8 days before visit. 4 days before visit we both tested positive with covid. We were told that we could still go by SE, how disgusting to even suggest that, needless to say we would never put other people at risk. After many conversations and emails with both hotel and SE we have had no success with an alternative date or refund. The hotel did state that they would have changed our dates if we had booked direct with them so the problem was with SE. Given up now but rest assured we will not deal with Secret Escapes again and advise others to be very wary of SE offers and customer care non existence. Since starting this review TI have read SE reviews....wow, wish I had read them before booking!!!