This company are con merchants ! Do not book with them . I booked a graduation present for my daughter and I a week in Istanbul. When booking the company was Secret Escape after I had paid the deposit it turned into their partner company Perfectstay.Flights, checked luggage and hotel were included in the package.I decided to book my transfer with them too paid extra for that. Printed off the vouchers as they said before travelling. Got to the airport and the check in staff told us that we had been booked on the cheapest ticket and had to pay for our luggage showed them the voucher stating checked luggage to no avail had to pay £75 to get luggage on board and was told we would have to pay coming back. We had checked luggage so I’d decided not to take cabin bags. Got to Istanbul the private transfer I had paid £103 for made us wait over an hour before it eventually arrived to take us to the hotel. It was the weekend so couldn’t get hold of anyone from the company I messaged my daughter in England to ring them Monday morning to sort the luggage issue out as I was flying back on the Friday and didn’t want pay for luggage going back . My daughter rang them every single day with no luck kept saying they have sorted it they said they would reimburse the money if we send the invoice. I messaged the transfer company the night before to arrange pick up from hotel to the airport our flight was at 2pm the following day. They said they would pick us up at 11.10am . Following day waited til 11.35 no show messaged them than rang them the first two attempts the line was engaged rang again got through to a man who said the driver had had an accident and therefore would not be able to come he was waiting for the police . I said can you not send someone else he said no as we would miss our flight . He said to get a taxi and they would reimburse the money . The manager of the hotel was very good he flagged down a taxi and we arrived at the airport. When we got through security the check in staff told us that our tickets were standby so we weren’t issued with seat numbers and had to pay for our luggage too. I felt sick to the stomach as we didn’t know if we would be on the flight. Got through security and we had to got to the boarding lounge spoke to the attendant who then issued us with seat numbers by this time we were so relieved as we thought we were going to be stranded. The anxiety and worry and stress this holiday caused us was unbelievable. I felt so bad as this was a present for my daughter which quite frankly she could have done without. They have said they will not reimburse us and have closed the case . These people should not be able to get away with this it is a con . You pay to be conned .