They offer a reduced hotel rate but don’t expect any humanity or customer service. Was looking at same hotel but 2 different dates a week apart. Hotel price was the same for both nights. Pressed book and paid and immediately realised I’d paid for the wrong week. Immediately rang Secret Escapes (within 30 seconds of pressing the pay now button). Was told to email them and they would contact the hotel. 2 days later and lots of conversations and they say it can only be changed for a fee of more than a third of the cost of the hotel. This was a genuine mistake. Really not impressed especially as the hotel is still available for both nights at the same rate as I paid.