Only putting one star because I can’t put less. Terrible service. Booked Iceland as a Christmas present (booked over a month ago), despite chasing before we left we hadn’t received one of the tour confirmations. Chased via mail and then two phone call whilst actually on the holiday to now be told that excursion can not be booked as their is maintenance on the golden circle on these dates even though this was part of the holiday package they were advertising. Funnily enough we have been able to book this ourselves today!! We also received a phone call today from another tour saying our 1pm whale watching was cancelled when had actually booked 9pm norther lights! Terrible customer service - when asked to speak to a manger we were told he was too busy, and as customer service department wasn’t correct department and they couldn’t transfer or call us back!