Absolutely shocking service DO NOT USE. Had booked a holiday for a trip too the Maldives costing nearly £5k as we have had a bad year and we decided to spend on a holiday we weren't going too forget in a ocean villa for my wifes birthday. We arranged our holiday dates with work and have had everything sorted ready for a memorable holiday in January 2021. So we have had an email advising that the ocean villa we had booked was for a beach villa instead which we had no desire too book. All I can say is thanks Secret Escapes for ruining plans for a holiday we had always dreamt of and I will be seeking legal advise due to you trying to get away with advertising something that apparently is unavailable even though I have checked with the company and the villas are available. I can assure you that this issue will not go away and intend taking this further and using social media to ensure that other people looking for a dream holiday don't get scammed. Also try ringing the customer service lines too see how good services is if you were thinking of booking through these as it will give you an idea of how important customer service is too them especially if you've been trying too get too speak to someone for days. It reminds me of the Carlsberg hotline advert if your old enough too remember. Only advise I can give is AVOID THIS COMPANY AT ANY COST. Sorry I couldn't give a zero but maybe they should add specially