I appreciate that we are in the middle of difficult times for everyone but their response to the current pandemic has been appalling when other companies have managed to find solutions to help people. Terrible communication, no way to speak to anyone and no refunds despite the hotel we are staying in having a 100% refund policy if booking direct. Would never use them again, total waste of over £1,000.
4 years ago
Secret Escapes has a
1.3
average rating
from
244
reviews
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