avoid Really shameful how secret escapes are treating their customers in regards to corona virus. I’ve been sent back and fourth between secret escapes and the London hotel I’ve booked with them. Hotel issued full refund due to understandable circumstances while secret escapes stopped it and sent an internal communication to the hotel making them aware that they are not refunding any of their members, withholding money and insisting on rebooking ! While still emailing me that this is to the hotels discretion. When I finally proved that what they are saying is not true I’ve been told I can not cancel my booking. Newsflash secret escapes I’m not trying to cancel, I’d love to go on my birthday trip but I can’t due to Pandemic. Absolute disgrace, they should be taken to court for treating their customers this way in this trying times, trying to make money out of pandemic, shame on you secret escapes