I booked Radisson Blu Durham through Secret Escapes for two nights in March 2020. I then received an email from the hotel to say that it has sadly had to close due to Coronavirus. I contacted the hotel reservations staff to request a refund and was told that Radisson had not received payment from Secret Escapes so could not refund me directly (obviously and quite rightly, in my opinion). I was also told that if I had booked directly with Radisson then it would have refunded me in full. The hotel kindly and politely suggested I contact Secret Escapes, so I did. Two unhelpful Secret Escapes personnel both refused to refund my money, and only offered a different date. However, I was going to Durham due to specific circumstances on the original date, so I told them a different date is no use to me. Secret Escapes still would not refund me. It seems very unfair that Secret Escapes is refusing to refund my money paid in good faith when neither it nor the hotel can deliver the service I bought. Even if Secret Escapes did pay Radisson, which it has not yet done, Radisson says it would refund anyway. It especially feels just plain wrong that Secret Escapes is happy to keep my money when it has not paid the hotel. Surely not what we should expect from any reasonable or reputable company. Very disappointing to say the least, and may lead people to think Secret Escapes is profiteering at this time of crisis. Secret Escapes subsequently emailed me with this ..... "We understand that in light of the ongoing novel corona-virus outbreak, you wish to cancel your booking with a refund. Hotel bookings made through Secret Escapes are non-refundable and non-changeable, and as such we are unable to provide you with a refund of your booking." So I replied as follows.... "You seem to have misunderstood, so I will say it again....... I DO NOT WISH TO CANCEL MY BOOKING FOR 29 AND 30 MARCH 2020. I would still like to visit Durham Radisson on 29 and 30 March 2020. However...... IT IS YOU THAT HAS CANCELLED BECAUSE YOU CAN NOT DELIVER MY BOOKING. The reason is....... The Radisson Durham is closed on the dates I booked. I THEREFORE WANT MY MONEY BACK. I hope I have made it simple enough for you to understand." Still waiting for a response.