Awful customer service. Hotel in Iceland has offered to change the dates of our booking as we didn’t travel because of Coronavirus. We are happy with this. However hotel said that amendments need to be done by Secret Escapes as they booked the hotel. Contacted Secret Escapes by phone to see how to arrange this. They told me that booking was non refundable/transferable. Have now sent long email to Secret Escapes describing my situation. Received automated response that they are not looking at emails now! Told me to fill in online form but this form is really only applicable to those still to travel. All very frustrating!