Booked a long weekend through secret escapes, hotel closed due to current virus .secret escapes stating they do not offer refunds but we may be able to change dates. So basically old us something that is no longer available, surely this is illegal. Fully understand no refund if I couldn’t go. They seem to be the only company not offering refunds. Getting train tickets and theatre tickets and other hotel refunded but secret escapes sticking to the pre virus policies. By the way hard rock hotel sent me back to secret escapes cause they said that they wouldn’t of had the money from them yet for our stay in April. There has to be somewhere we can report them to surely, any ideas anyone.