If I could give no stars to Secret Escapes I would. I had a booking for this weekend in London and as Secret Escapes are effectively denying any responsibility as a booking agent, nor are they seemly supporting their suppliers, I cannot get a refund. I can re-book (which I actually wanted to do), but only if I give them new dates immediately....how can I do this when a) we don't know when lock-down will end and b) I don't know when I can re-arrange the rest of the trip (funnily enough, it's not only a hotel room that was arranged).....AAAAAAARRRGGHHHHHH!!!!!!!!! At a time when we should all be supporting one another, it's shameful that companies do morally questionable things like this.