Booked hotels with this company now can't go due to Covid 19. Secret escapes state not their responsibility to refund us they said it is up to hotel. Hotel inform us they have not been paid by Secret Escapes so obviously not going to refund us. We booked through Secret Escapes so our contract surely with them. Feel this company is trying to hold onto peoples money due to them being in financial problems due to Covid 19. join the club. This is disgusting service. Filled in forms - no response. We will never use this awful company again who in my opinion are acting illegally. We used to book regularly with them - never ever again and we will fight you - shame on you - absolutely terrible trying to pretend its nothing to do with you. You hopefully will no longer exist once this is over - companies who don't try to at least help you won't be getting the business back. Understand it's tough out there for you - doesn't excuse your business practice. DISGUSTING ATTITUDE