We would NEVER book again with Secret Escapes. Our holiday to the Dominican Republic went ahead before any lockdown. We arrived Saturday and woke Sunday morning (15/03) to a message from our Rep that Dominican Authorities have stated that all flights were being suspended for a month from 6:00am Monday morning (16/03) and we should try to get flights ASAP. We had absolutely no contact from Secret Escapes and no more from the Rep. We tried calling them and it was engaged, after several attempts it rang and we held for over two hours with no response. We sent an email asking them to help us but nothing was ever received. We tried unsuccessfully to arrange flights ourselves as no flights available. We flew BA and I decided to log onto an old BA app on my phone. There was no record of our flights because we didn’t book direct with them. I kept searching flights and there was nothing. The App must have updated and I could now enter our flight number. The next morning I discovered another flight had been allocated for us, this was by chance as still no emails from Secret Escapes. We arrived home Thursday bringing our holiday to an early end and for us one that never even started with sheer worry and upset. One week after being home we received the email below from Secret Escapes... **We are reaching out to you today to understand if you are sill in-resort and would require our assistance. If you are already back home then simply ignore this email**. We were flabbergasted to say the least....they didn’t have a clue where their customers are and if they were safe! We are taking this further and I urge anyone with any complaints to do the same.