Just received the umpteenth mail from Secret escapes: They've supposedly already paid the hotel and the hotel says they didn't get paid. Who's lying here? Besides, as a customer, I'm expected to support the travel industry: I quote: "Like the entire travel industry, we and our hotel partners face major logistical challenges in these extraordinary times and we ask for your understanding for the fact that there are sometimes longer turnaround times for customer queries. We understand that the long waiting time is frustrating. The hotel where you have booked is currently also particularly affected by officially imposed travel bans and forced closures. Hotels all over the world therefore welcome any reservation as soon as the doors can be reopened for guests and travel is possible again unhindered. The unpredictable situation has had a huge impact on the travel industry. For this reason, we as a company have decided to offer a data change, which will allow you to make use of the trip at a later time. You can also support the hotel. You have already been contacted by e-mail in this regard". Why can't Secret Escapes do what other travel providers do? Because they go for profit maximization? Because they don't want to offend the shareholders? As if our income hasn't dropped because of the corona crisis either. If the travel industry, and Secret Escapes in particular, wants to survive, they will have to respect their customers a little more! Translated with www.DeepL.com/Translator (free version)