Absolutely disgusted by their service since the pandemic. We booked a £3000+ package last year 2019, due to travel in April 2020 and of course it was cancelled. Some time after this we finally received some clarity around next steps and like everyone else we were 'offered' a voucher which has been credited to our secrete escapes account. Firstly - don't act like you are doing me a favour here!! it infuriated me to read the tone of the mail!! it is us, the customer doing YOU the favour Secondly - I have been contacting the customer service department everyday complaining I want my money back and I get no where, complaints team wont take calls, customer service wont give clear turnaround times so I am forced to call EVERYDAY and get more irate each time I do. Its my money, it should be in my account and accruing interest with me. Will never use them again