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Hetty
Hi Appalling customer service. I have repeatedly declined their offer of a credit to my account requesting a full refund. As I paid by credit card I have successfully obtained a full refund through Section 75 of Consumer Credit Act 1974. The credit card company can now deal with SE. Will never book with them again - because of their poor business model they are unlikely to exist in a years time or with reinvent themselves under some other name. Good luck everyone - I feel your pain.
4 years ago
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Secret Escapes has a 1.3 average rating from 244 reviews

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Alice, Customer Support

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