Booked a holiday to Mauritius which was cancelled due to Covid19 . Secret Escapes are refusing to give us a refund for a whole 12 months. This is illegal. My husband is a shielded, vulnerable adult and there is no way we will be travelling in the next 12 months to use the voucher. Customer Services worse than useless. It took loads of phone calls and emails before someone “ found the time to phone” . He was too busy to contact us he said. We are entitled to a full cash refund within 14 days of cancellation of the trip. We will not give up! Don’t ever book with this company.... this was our first experience with them and we will NEVER use them again. Didn’t want to give them any stars at all but unfortunately on this page it is not an option.