Advise everyone to avoid booking anything with this company. Booked Diamond Resorts at Pine Lake for a 3 night stay. They informed us they were closed due to Covid and to contact Secret Escapes as we booked through them. Secret Escapes are determined we should request a rebooking but say it isn’t guaranteed the hotel will agree. Said no and that we were entitled to a full refund as our contract with them had been broken. Diamond Resorts say they cannot issue a refund as they haven’t received our money. Sent lots of emails and had replies from different members of customer services but refusing to do what the law says despite me quoting what CMA and Which both say. Not been offered a credit note. Will never book anything with Secret Escapes again. Notice you can't rate their Customer service now - wouldn’t even give it one star if I could. Appalling keeping hold of people's money when we all need it at this time. Even tried to make out I was cancelling the holiday