Have previously booked with Secret Escapes and had a good experience. Booked a 2 night trip (4 rooms for our adult children and partners) in February for my husband’s 60th in May. The hotel notified us at the end of March to say they would be closed in May, told me to forward their email onto Secret Escapes which I did immediately. Since then had 2 emails from SE to say they are very busy. Have requested a full refund and to date still not heard anything! I will never book with Secret Escapes again - their customer service is worse than dreadful.
4 years ago
Secret Escapes has a
1.3
average rating
from
244
reviews
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